We have received reports of Zoom struggling under heavy load during the workday. This will ensure that you have full signal strength, and will limit the impact of any WiFi interference that may be degrading your connection speed. If you have a WiFi router, always try to position yourself as close to the router as you possibly can. If you can stream Netflix, you can use Zoom successfully. Most home internet speeds far exceed the downstream requirements for Zoom. Zoom only uses ~3.0Mbps for HD video and audio. Please also keep in mind that increasing your downstream internet speeds from 100Mbps to 400Mbps is very unlikely to impact the quality of your Zoom experience.
Please use the speed tests above as a gauge to determine what your speeds are like during the work day. If your network has multiple individuals working from home or family members who are engaged in distance learning, then this may necessitate a faster package from your ISP.
How much bandwidth do I need? A&S recommends that your internet package from your ISP be ~25Mbps downstream and 5Mbps upstream for one individual. If there is a large discrepancy between your effective speed (tested with the above sites) and the speed you pay for, please reach out to your ISP. Keep in mind that there is a difference between what you pay your ISP for, and what you receive - you are not guaranteed to receive the full speeds that you pay for. Most home internet packages are at least 25Mbps downstream/5Mbps upstream, and your home internet package should be at least 10Mbps down/5Mbps up in order to use Zoom effectively. If your connection speed drops below these thresholds, your video quality will be automatically adjusted to keep you in the meeting. You may check your effective bandwidth at or (it can be helpful to compare the two).ĭo I need faster internet to use Zoom? Zoom is very flexible when it comes to bandwidth - visit the Zoom bandwidth requirements page - and recommends upstream connection speeds of 1.5-3.0Mbps for optimal performance in group meetings with HD video quality. In an application like Zoom, downstream data will include the video and audio of all other participants in the meeting, while upstream data will be your own video and audio stream which is sent through the network to Zoom.
Upstream is data that is uploaded from your device to the Internet. Downstream is data that is download from the internet to your device. Many internet plans have different "downstream" and "upstream" speeds. With respect to home internet service, the bandwidth you pay for from your Internet Service Provider (ISP) is always a maximum, and not necessarily your actual obtained speed. "Bandwidth" refers generally to the maximum rate at which data can be transferred over a network. Internet Speed (Bandwidth) Concerns for Zoom/Remote Work:
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